Suffolk Reporter

The VA Western New York at Buffalo Health Care System, subsidiary 528GD in Niagara Falls, New York scheduled 1,807 pending appointments in February compared to 1,702 the previous month, according to data collected from the U.S. Department of Veteran's Affairs.

Of the total number of appointments, 1,771 had a wait time of 30 days or less (98%) and 36 appointments (2%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

VA Western New York at Buffalo Health Care System Appointments Scheduled in February vs. February

Facility Code	Location	Total Appointments Scheduled in March	Total Appointments Scheduled in February	Percent change in number of appointments
528	Buffalo, NY	56,765	56,487	0.5%
528A4	Batavia, NY	8,165	7,987	2.2%
528GB	Jamestown, NY	1,898	1,814	4.6%
528GC	Dunkirk, NY	1,777	1,776	less than 0.1%
528GD	Niagara Falls, NY	1,807	1,702	6.2%
528GK	Lockport, NY	1,283	1,101	16.5%
528GQ	Lackawanna, NY	1,882	1,710	10.1%
528GR	Olean, NY	2,054	2,027	1.3%
528QA	Buffalo Main Street, NY	184	182	1.1%

Source: U.S. Veteran's Administration